By Kenneth Jackson Davey
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Additional resources for Elements of urban management
Service Delivery 30 Introduction 30 Responsibility for Service Provision 30 Responsibility for Service Production 31 General conditions 32 V. Overall Development 34 Introduction 34 Locus of Control/Organization of Administration/Structure of Administration 34 VI. Reform: Directions and Experience 37 Introduction 37 Improvement of Municipal Management Systems 38 Improving Revenues and Cost Recovery 39 Improving Provision of Credit for Capital Investment 40 Rewards and Penalties for Municipal Performance 40 Dissemination of Experience 41 The Scope of Reform 41 VII.
Hermosillo in the fast industrializing north, has grown at twice the rate of Campeche in the south over the last two decades, spends less per capita, and still manages to provide better services. The whole population is served by water connections and twenty-four hour supply, and the bulk by sewerage; charges are well-collected, and they cover operating costs fully and capital costs partially. Refuse collection is both effective and efficient. The rate of formal housing construction has kept ahead of population growth and the backlog is lessening.
Where technology and the scale of investment are likely to deter competition and encourage monopoly supply, private provision may also be effective, but only if urban government has the capacity to protect the public from excessive charges and to ensure affordable services Page xii to low-income consumers. Whether services are publicly or privately managed, the specification and costing of performance standards, including maintenance and replacement cycles, are vital to effective and efficient delivery.